• Ilegal
• Spam
• Mal clasificado

Datos del clasificado

Localización:

Descripción

title: well versed in core techincal compeetncies and peaked in some technical area(s) intermediate skills in project management, analysis and presentation, communication.
· resolve single- and cross technology incidents independently.
· identify additional services that could lead to future service revenue growth.
· coach or guide junior consultants. solutions for customers.
· build and maintain strong relationship up to senior management level in assigned accounts.
· lead cusotmer expectation management as part of escalation process.work with team members to resolve
unusually complex or cross technology incidents.
· provide technical consulting during contract renewal discussions.product roadmaps, other global/general busniess unit (gbu)s, and hp's strategy for makret penetration
hps/bu solutions
undesrtands hps/bu solutions in area-of-responsibility- what they consist of, and the competitive landscape in which they are sold
hps solution interfaces
understands how services in area-of-responsibility fit within or interface with the sales of other solutions - hps, or hp's partner strategies
hps/bu implementation
understands the strategy and customer requirements involved in deploying software solutions
change management
develops methods for supporting innovation and change across the organization
problem solving
approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution, and applies this knoweldge to advance and expand opportunities
customer experience management (remote)
interfaces effectively with customers and intrenal resources to promote trusted advisor status of hp within accounts and facilitate uniform account support
customer troubleshooting/compliance
acts quickly to resolve customer issues in a way that retains trust and maintains delight with hp
customer technical information sharing
builds trust & confidence in hp's technical consultative capabilities thruogh education & assistance
services support policies & procedures
applies understanding of hp service organization and functions to support internal and extrenal customer reqeusts
hps/bu busniess conetxt
understands the market segemnts sold into,
criitcal competencies to drvie business resluts:
tecnhical bredath/detph
actviely bulids depeer technical detph in area-of-expetrise, and expnads knowledge base through develpoment of assoicated but unfaimliar araes
sevrice opportunity review
understands hp's installed base and the range of service contract coverage available, the business challenges addressed by hp services (hps)/business unit (bu) solutions, key technology concepts.
· design and deliver support solutions using specific industry knowledge and expertise.
· lead cross-team or large programs/projects.field technical spt cons iii
location: spain-madrid
other locations:
· apply advanced technical knowledge to operate one or more technology areas (e.
· integrate technical knowledge and business understanding to create. communicate tactfully with diplomacy up to senior management levels within an organization.
· assist in managing delivery of industry support solutions.quality of service and influence of advice, impact though the expertise.active listening skills and ability to adjust messages to audience level. manage major/complex and strategic accounts. problem-solving skills (proactive, reactive and creative).g. server administration, technical security management, performance management) or customer groups that are critical or high risk.and policies, job, broad knowledge of corporate organization.provide leadership within team. able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination. hp organization, competition, third party products and market trends,
knowledge and skills required:
thorough knowledge of hp products and services offerings.technical or functional knowledge at an expert level, comprehensive business.provide team level leadership
education and experience required:
bachelor\'s degree preferred or associate degree holder (technical field) with 5- 7 years working experience in related fields desired.provide suggestions for operational efficiencies.
· proactively and reactively look for solutions to prevent problems from occurring in team/technology area
· apply hp solutions to meet highly complex customer needs.

Contactar con el anunciante