• Ilegal
• Spam
• Mal clasificado

Datos del clasificado

Localización:

Descripción

title: contributes
essential sklils:
- first leevl university degree or equivalent combination of education and experience.contribute to client's straetgic business plan, the adm understands the client at the local, and create incremental revenue opportunities, region and ww level to analyze delivery requirements, country.effective delivery of services proacitvely managing issues that could imapct service delivery, identifying and driving optimization while managing scope, the adm promotes cusotmer satisfaction through efficient, cost of delivery and coordination, resources.account delivery manager v
location: spain-barcelona
other locations:
the account delivery manager is a direct client contact position responsible for delivery of all high value and in-scope contracted services across all involved service delivery towers ensuring that performance goals and cost commitments are met. listening actively
- abiilty to understand & analyze an issue or problem to devleop & implement a corrective action plan
- appiles appropriate knowledge and methods to resolve complex business issues
- leadership abiilty to build & maange a cross cultural, written & presentation
- industry sector knowledge (finance)
- crisis & conflict manaegment, presentation skills, including demonstrating effective writing,
- 3 - 8 years relevant business experience
- multi cultural and x-country experience desired
- itil/itsm experience
- fluent english
desirable skills:
- hp experience
- it infrastructure knowledge
personal competencies:
ability to build & manage strong customer relationship at the seinor level
- strong influence & negotiation skill
- ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations
- ability to prepare clear, concise and persuasive communications for multiple audiences, cross tower & cross business team for effective & efficient customer supoprt
- ability to proactively & effecitvely manage risk on meidum to high risk proejcts
- coahces & menotrs specailist adm
- devleops & consitsently applies quailty & contniuous improevment plnas
- ability to develop & preesnt high impact mesasge to senior level management
- excellent communciation skills: vebral.contrbiutes to strategic account plan
- consults in presales & change order negotiations, representing & approving delivery capability & cost solution
- develops & manages account service delivery plan. the adm is the principal contact for all service operational and tactical issues for the client and hp delivery organizations. region & ww level to analyze delivery requirements & contribute to customer strategic business plan
- develops strategies and processes with the customer in areas such as performance metrics and measure,
day to day responsabilities:
- develops and nurtures senior mgmt relationships with the customer
- owns customer operational relationship: develops & nurtures to excellent customer satisfaction
- understands customer at local, country, escalation change management and communication.
- principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics& reporting, escalation management &communication plan
- owns cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls
- ability to effectively and proactively manage risk for medium to high risk projects
- hires & leads cross functional team including 3rd party vendors to ensure performance goals are met for all in cope services across all towers: identifying & analyzing gaps to develop &implement corrective actions plans
- develops & leads ast & all delivery organizations to timely, cost effective delivery of sla requirements identifying & recommending optimization while managing scope, resources & coordination
- develops & manages account service delivery plan. the adm actively seeks opportunities to drive down the cost of delivery. the adm develops and nurtures an excellent client relationship at the executive level supporting the client manager in establishing the customer as a reference account and supporting growth opportunities.the adm works with business partners and vendors to develop, implement and lead a customer centric account service team (ast) operational model driving best-in-class tce and quality.

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