Datos del clasificado
Localización:
Descripción
title:
· help resolve oredr procsesing issues associated to on line ordering
· form direct relationships with internal saels teams and whree appropriate external customers / partners while working with internal cross-functional groups.
qualifications
· college degree preferred
· six sigma/bpi certified preferred
· 3 years customer service experience preferred interactionsinternal
· senior management within gro
· glboal potral engagement managers
· account teams
· sales managers
· sales operation team
o internal sales representants (isr)
o account sales representants (asr)
· online business managers
· support teams (helpdesk, sku management/eclerx, store ops, it)
· order management
· business operations
· finance
external
· external dell customers
· external dell partners.regularly achieving and exceeding the reject targets set
· keep up to date with all product issues - end of life products, shortages that are currently active within the business in order to eliminate order processing issues and that the most up to date data is reflected on the customer portal page
· maintain a low level of account portal issues, new product introductions,
· support b2b / preimer connect engagements
additional responsibilities
· ensure a high level of accuracy in data entry, achieving and exceeding the targets set.
· communicate global portal and premier pages maintenance issues to sales and it.)skills / experience
· essential to have excellent communication and presentation skills, with good administrative skills, self-driven and motivated with key focus on target achievement, and order management systems
· database applications knowledge preferred (i, both written and verbal any additional language skills would be beneficial
· creative, whilst ensuring team success
· attention to detail is essential, multi-tasking capabilities and good at prioritizing workload
· dell product knowledge and sales processes
· good working knowledge of excel and powerpoint
· strong experience usnig dell sales tolos, global portal and premier, sterss hanlding abiilty, and postiive to chnage
· proacitvite.
· wokrs on assigmnents that are extrmeely comlpex in nautre where consiedrable judmgent and initaitive are reqiured in resovling prolbems and maikng recommednations.condcuting and documneting the most comlpex order processing projects and communicating results to management,
· responsible for coordinating.and update relevant systems accordingly
· maintain knowledge of dell\'s product line and service offerings,
· consistently achieve, attending product knowledge and refresher training sessions as required, productivity targets on an ongoing basis
· actively support the sales reps in all aspects through to portal and on line ordering problem resolution, and strive to exceed, keeping them informed and achieving agreed service level agreements (sla\'s)
· clearly and concisely log and track details of work done.
· identify improvement opportunities within the cm process, and drive improvements (engaging with other teams where necessary)
· successfully manage projects assigned with high level of execution (uat testing, etc.the cm will maintain customer pricing files with account contacts and other information and will facilitate order audit and quality control processes.e.: access, etc)
· strong interpersonal skills, excel, influential and assertive.emea catalogue manager
location: spain
general summary
· providing customer support for the setting up and on-going maintenance of the content of customer pages
· work with sales to support and drive epen performance within the customer
· participate on continuous improvement of customer purchase experience
· develop relationships with internal and external stakeholders, help to create a close working team to engage and meet customer requirements
principal duties and responsibilities
· the role of a catalog manager is to accurately create and maintain global portal for customer accounts, supporting the submission of on line information that enables frictionless order processing (where appropriate). and to provide guidance on use of portal for on line ordering to both internal and external stakeholders, customer conference calls,
· support of customer management with sales account teams including participating on account team calls, customer visits.
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