Datos del clasificado
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Descripción
req no.
qualifications
excellent verbal and written communication skills
excellent customer service when dealing directly with customers
ability to gather information, organize the further communication of it if required.
customer satisfaction minded.
6. the position is also responsible for compliance with sox 404 regulations for audits, multiple internal controls and regular reporting.
5. daily tasks are executed with the aim to obtain peak performance en el quality of service delivered.
pc literate:
- use of sap for handling data and for reporting
- use of microsoft outlook
enthusiastic personality and ease of contact.
ability and skills to understand and handle customer care matters for different countries.the bililng adminitsrator will receive inbound calls professionally and efficiently
3. also in writing: english, french,
teamwork player and ability to work following the procedures
fluency in country language(s) to negotiate with customers, italian.success is measured through meeting agreed sla\'s and achieving kpi measures.7897br
job tilte billing administrator
emplyoment sttaus full time temproary
emplyoment type not applciable
conutry euorpe
loctaion eu-es-corenlla
organziation eu-gbss
job descrpition and qualifciations job descrpition
1. the billing administrator will promptly respond to customer complaints received by email and telephone and ensuring acknowledgement letter sent is sent at complaint recording
2. the billing administrator is responsible for accurate and timely processing of customer complaints, including invoice corrections and holding adjustments.
4. the billing administrator works alongside the customer service team and finance organizations to ensure excellent customer service and customer satisfaction.
8. where language skills permits there is a close working relationship with other country teams within the eu billing department to provide backup and support during peaks in workload for other billing teams.
7. the billing administrator will inform the billing supervisor about any issue or opportunity at existing customers whose size or level of modification requires intervention, contact with the customer, key and major contract renewals etc.
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