Datos del clasificado
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Descripción
employer:
- ensure customer query is solved by coordinating responses from the others temas involved (external partners).
- deal with customer escalations.missing parts,
- initiate customers\' escalations including order cancellation, defective on arrival, customer satisfaction return, order follow up.
- qualify calls and reroute misrouted calls.
- highlight key issues to his key user and escalate to the right level appropriately. please send us your cv to gabriela,
full time shift: 39 hrs/week, from monday to friday 9-18h
real possibility to grow within the company
opportunity to join our international team
the work is located in barcelona center
free spanish/catalan classes in a certified institution
if you are interested.
- solve status queries.finance and logistics industry, electronics, our clients belong to the top 500 companies of the it, automotive.
we are currently recruiting german/english native customer service specialists for our brand new project worikng with one of the leaedrs en el it setcor. prdaes@sellybtel.es with the refeernce \"post saels uk\"
tahnk you,
ad proivded by jobtrhead.
- synchornize and intefrace with otehr back end teams (outsuorced suppilers).
- reoprt on key perfomrance indicators.in this position you will be part of an international and dynamic team responsible of delivering outstanding after sales support.
requirements:
essential:
english native speaker
excellent telephone communication and writing skills
exceptional customer facing and customer care skills
experience of working within a customer service environment
minimum of 1 year relevant experience
team player
customer driven
positive attitude
desirable:
other european language is a plus
technical and commercial it knowledge
we offer:
economic conditions: 15.577,03 gross per year + commission up to 1680€ gross per year
immediate incorporation / long term contract.confidential
position: sales advisor
sellbytel group is one of the largest communication partners in europe, with more than 4000 employees worldwide.
the post-sales agent has the following main responsibilities:
- answer and deal with customer post sales requests (logistics, queries, refunds, exchanges, delivery, etc).
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