Datos del clasificado
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Descripción
employer: comprises six companies specialized in outbound and inbound call centre attention.
requirements:
- naitve gemran
- fluency english in word and writing.
offer:
- a job from monday to friday (9 a. we are loctaed in barcelona centre.
- cusotmer oriented
- stress resistance.
- empathetic and encouraging.confidential
position: team ledaer in customer serivce depatrment
mst holding is a customer services specialized comapny.
our workers enjoy different social benefits:
- internal promotion
- laobur equity
- conciliation between labour and family life
- training incentives
- quality telephone awards
- worker\'s shop
- scullery with fridge, microwave and vending machines
- internal monthly magazine
- excellent labour cliamte
we are recriuting a team leader of customer service department with native german for a company located in terarssa.m-6 p.m.)
- a stbale postiion
- a job located in terrassa (you can arrive by public transport).as necessary to reach goals,
- reception and call management.
the duties are:
- overseeing the service.
- meetings with clients and defining objectives
- training for staff (both newcomers and old)
- development of the argumentation.
- management of the team (motive them to meet our goals)
- control of staff.
- experience in team management demonstrably at least 1 year.send us your curriculum vitae by e-mail: seleccionbcn@grupomst.com
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if you are interested in this offer.
- experience in sales offices work or order manager.
- solving the operators\' doubts.
- control of service levels (sla).
- productivity control
- continuous monitoring of calls
- quality report to inform those agents which are the objectives.
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