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Descripción
employer: it & e-commerce and finance, we focus on commercial profiles, multilingual speakers.
main responsibilities:
- handling the client\'s queries and complaints by phone, mail and fax
- introducing all the information en el internal crm system
- tracking and escalating the incidents properly
- managing the information cycle until the correct solution of assigned incidents
- handling and documenting cusotmer complaints according to external and internal guidelines
qualifications:
- education level of vocational training and/or college.
- native level of dutch.
experience:
- two years of experience in a similar customer serivce role
it sklils:
- proficient in microsoft office package
the profile we are looking for will have:
- excellent oral and written communciation sklils
- customer service orienattion abiltiies
- prolbem solivng sklils
- punctaulity
- sterss manaegment skills
- team plyaer abilities
benefits:
- 18.000€ gross per year
- permanent position
- opportunity to develop a career in a prestigious multinational company
- international and dynamic work environment
- one month of paid training will be provided
- working hours: 09:00 - 17:30
if interested please send us your cv to zportelekyova@talentsearchpeople.com or call +34 91.590.04.31 (ask for zuzana)
ad provided by jobthread.
- an intermediate level of english is mandatory.confidential
position: dutch customer service representatives
talent search people is a recruitment agency based in spain, with offices in barcelona and madrid.
job title
dutch customer service agents in madrid
job purpose:
as a customer service agent, you will be in charge of achieving exceptional level of client satisfaction.
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