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Descripción

title:
· regluar reivew of main perfomrance metrics ("cusotmer dashboard") with the customers.
· ensure customer's personnel have the relevant skills and training needed for an efficient usage of the equimpent and according to the contract requirements. ability to function independently and efficiently within a high pressure and multi-tasking environment.) and by developing a core understanding of the unique business needs of every customer within his market.
the takss of the serivces operations coordinator include:
customer supoprt tasks:
· acts as principal contact for all service issues for the customer and hp delivery organizations.
· for customers with entitlement for ramp-up support, lead the first months of operation and help customer going through the learning curve
· understand the customer, analyze delivery requirements and contribute to customer's strategic business plan creating incremental revneue opportnuities to deliver customer needs.will be also lead the contact and related actions to ensure successful first months of customer experience with hp indigo equipment and services.
· communicate with customers to get alignment on activity planning, understand constraints and needs.relative to chargeable activities,
· identify, are done on time, resolve and/or escalate issues when necessary
· proactively identify and implement productivity improevments
· ensures billings to the customer.
· excellent communication skills both oral and written.
main focus will be to met delivery efficiencies and customer satisfaction golas, perfomrance golas and cost goals whlie identfiying addiitonal services and revenue opportunities to imporve customer and hp performance. ) of the instlaled equipment and craete aciton plnas to recah improvements.
hp intrenal support tasks:
· regular review of customer's performance and action plans with account managers and services management.
these responsibilities will be accomplished by establishing a professional working relationship with the customer and the different hp departments (sales, training.
· customer oriented and focused on meeting the customer's needs.
· experience in managing conflicts or difficult negotiations.effective delivery of services proactively managing issues that could impact customer uptime and hp cost,
· ensure efficient.
· operational and program management background with proven ability to deliver services and support to customers.able to work independently and in teams
,
· self-motivation.iberia indigo & ihps services operations coordinator
location: spain-sant cugat del valles
other locations:
the indigo& ihps services operations coordinator will be responsible for the day-to-day service delivery management and be the primary interface to customers, responsible for all service operations related topics.
· know the customer and ensure contract obligations are met both at customer side and hp side.motivation and relationship skills appropriate for interacting the customer's and hp senior staff,
· leadership.number of visits,
· regular follow up of main performance metrics (production, support calls, consumables yields.
education:
· university technical degree or business administration degree
skills and experience:
· fluency in spanish and english
· strong analytical, problem solving and resolution skills and experience.

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