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title: design, and benchmark offer to oredr standard busniess processes and it capabilities
- manage the glboal business proecss & it por for direct rtm
- drive the transition from legacy systems and processes to go forward processes systems while ensuring business continuity
- improve curernt processes & systems
experienced worldwide project manager/ proecss lead role within the ww direct offer to order proecss & capabilities function, proecss & capabilities manager
location: spain-barcelona
other locations:
join the volume operations team and help us revolutionize hp ecommerce with the worldwide ecomerce atlas program!!
business environment: direct process & capabilities function in volume operations is chartered to
- develop, volume operations.
demonstrated project management skills such as planning, execution and implementation.experience with process improvement projects and ability to provide suggestions for process improvements,
strong knowledge of process area.
knowledge and skills required
thorough knowledge of ecommerce or direct operations & processes, and customer/partner requirements - ideally catalog, configuration, telesale / call-center processes or ecommerce payments, industry trends, fraud & business risk mgmt or customer post-sales support & returns
broad undersatnding of core hp businesses and revenue cycle
strong communication skills (i.deploy, standardize and improve the offer-to-order business processes while maintaining business continuity,
charter:work with regoinal volume operations teams and other stakeholders to define.
contributes to business- or function-wide processes/programs that imapct multiple business units and/or countries.function, or region on an ongoing basis to drive process improvements,
represents the needs of the business.
interacts with various levels of stakeholders wihtin buisness unit & regions (including director and vp levels).project status, function, or region, e2e process aligmnent (coordinate l2 analysis, ensure regional deplyoment operational readiness, coordinate e2e process linkage with order-to-cash team)
demonstrate superior project management skills & methodology:
communicates tacitcal process deciisons and plnas, and isuses and workaorunds, deployment (moc impact, mertic maintneance),
key responsibliitiesare: process optimziation, in order to acheive alignment with relveant araes of the business, process standaridzation (plabyook, regional current sttae to global fuutre sttae process understanding & mapipng).
ledas internal projects with medium to high complexity and risk, provides feedback on projects, and conducts postproject evaluations.
collaborates with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of medium to high complexity, and understand business/customer impact.
critical competencies to drive business results
data analysis & reporting
systematically analyzes business data, and develops reports that ensure accurate, usable information for business decision-makers.leadership, and influence skills, verbal, presentation), e. written.
utilizes and assists others in utilizing standard project management and quality improvement methodologies in process improvement approaches.
tool development/enhancement
develops, improves and educates on tools used in area of control in alignment with corporate business needs, requirements or goals
stakeholder negotiation & commitment building
collaborates effectively with others to ensure shared commitment to an enterprise and mutually beneficial results
process management & transformation
identifies process short-comings and works with others to improve or transform processes
problem solving
approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution
change management
develops methods for supporting innovation and change across the organization
business continuity
assesses and understands impact of project implementation and conducts management of change activities with a goal of minimized disruption and risk.
typically 4-6 years of related experience in business / sales operations or similar function.
basic financial and business acumen.
typically 3-5 years of project management experience.
education and experience required
first-level university degree or equivalent experience; advanced university degree preferred.
establishes processes which are consistent with overall organization objectives and maintains process documentation.mastery in english and local language as well as other languages as required.
quality improvement training required and certification a plus.

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