Datos del clasificado
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Descripción
req no. customer about disputed items, credit hold situation
- support and be backup for other collectors associates
- liaise with the credit & collections team lead about all credit issues
- keep accurate and up to date logs of individual customer information
education and experience required
- languages: native dutch/german and excellent english, identify any customer complaints and escalate as appropriate
- anticipate and communicate with customer services, sales representative, present and potential payment issues.verbally and written
- knowledge required: understanding of customer accounts and general business workflows
basic accounting knowledge, dealing with collections, preferably en el area of credit & collections
negotiation with customers and a number of internal stakeholders, communicative and influencing sklils,
- studies: preferable business administration or economics
- experience required: handling high levels of incoming calls activity, account reconciliations, ambition and sense of ownership and responsibility
ability to work under pressure and on own initaitive and colletcively as a team
slef-motiavtion and foucs on objetcives and resluts
exclelent interpresonal, chagres/payemnts
- perosnal skills: capcaity of fleunt interpresonal negotiation both with external and internal customers
tenacity, especially customer accounting
ms office
sap would be beneficial but not essential, dispute management.7815br
job title collections associate dutch/german
employment status full time
employment type not applicable
country spain
location eu-es-cornella
organization eu-gbss
job description and qualifications job purpose
- to minimise business investment in receivables
- minimise interest losses on outstanding amounts
- to maintain appropriate ledger housekeeping, general customer accounting reconciliations and up to date records to satisfy company standards and deadlines
- to balance the potential profit with potential risk in granting and collecting credit to our customers
principal accountabilities
- ensure timely collections of outstanding balances from customers according to air products\' credit & collections escalation policy
- ensuring customer calls and emails are responded to within department targets. other language (french, german/ dutch) is an advantage.
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