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title: hp, coherent processes and communications between customer, and partners, as well as with hp at large including its exectuive leaders
· establishes and oversees a client governance structure that comprises comprehensive, service providers,
· maintains effective communication with and between all functional areas of the accuont team.
· leads the customer manaegment office which includes account delivery manager.manages focal point review (fpr) process for hp employees.
· 3-5years\' of client mgmt & 10 years industry experience.
· accountable for the financial performance of the contract - in terms of revenue / margin and growth potential on the portfolio of contracts.assures compliance with hp and customer\'s human resources (hr), and processes
o directs the planning, in this capacity, responsible for:
o as appropriate to the contract agreement, ethics and government related policies, escalation change management and communication, strategies, planning and budgeting process
· develops strategies and processes with the customer in areas such as performance metrics and measure, assessment and development of new busniess opportunities in partnership with hp sales
o develops and nurtures senior mgmt or executive-level relatinoships with the customer
o significant contributor to the development of long-term straetgic account plan; leads substantial portions of the strategic account plan
· pro-actively contributes to the customer\'s busniess improvement, legal, financial, pilot run (pr).
· experience in large revenue deals to include combination of multi-country/ busniess unit/product line.
· proven track record in leading large, virtual teams, able to work across organizational boundaries, influential, dealing with ambiguity and setting up internal networks.
· track record of managing somewhat complex portfolio of annuity serivces deals in region of $50 - 100 million per annum.
· proven track record in business p&l management, financial concepts and contract law
· experience managing a business in start-up and growth phases.other global/general business unit (gbu)s, and aligns these to business planning to maximize hp's profitability and market penetration goals
outsourcing methods/processes
systematically uses information technology (it) outsourcing methodology (itom) to coordinate actiivties and communications, strategy and direction
cost and budget management
establishes, product roadmaps, and contribute to the achievement of desired results
client/customer relatoinship buidling
demonstrates client-sensitive practices within the account(s) and internal gate-keeping within hp to support building strategic trusted advisor status
p&l management
sets and manages the business investments and resource allocations essential for ensuring the financial growth & health of the corporation
suplpier management
maanges suplpier effecitvely to enusre satisafction with hp and responisveness from suppilers
exeuctive business relationship building
bulids executive business-orineted relationships at the higehst leevls in purusit of allinaces that will advnace or proetct hp's corproate inteersts
hps/bu soluitons
undesrtands hp services (hps)/business unit (bu) soluitons in area-of-responisbility- what they conisst of, and algin consutlative activities with strategic account plnas
patrner levearging & aligmnent
assseses partner programs and alliances for business potential within area-of-control, and ensure their effective engagement
account team collaboration
works closely with account teams to define account strategies, and the competitive landscape in which they are sold
hps solution interfaces
understands how services in area-of-responsibility fit within or interface with the sales of other solutions - hps, or hp's partner strategies
global projection
represents hp across geographical boundaries with the cultural sensitivity and business maturity appropriate to corporate access and level of responsibility involved,
critical competencies to drive business results:
strategy operationalization & execution
establishes and drives the presales component of hp's business vision, key technology concepts, tracks and enforces spending parameters to protect hp's business assets.
· coaches and mentors employee direct reports. and sub-contractor teams that deliver services to the customer
· leads the account leadership team which is comprised of sales, partner, delivery management, operational service,
· directs solution, & client management).
· experience in developing executive level customer relationships including very good negotiation, presentation and communication skills at executive levels.may coach and mentor non-direct reports as needed. manages team and individual performance
· plans and directs the delivery of contracted business activities throughout the contract\'s lifecycle (from business development through contract closure) for portfolio of contracts, not to exceed 6.client management ii
location: spain-madrid
other locations:
· manages larger team(s), managers (manager is) of teams, area(s), and alignment with larger business goals, or customer(s) with broad scope or impact, including setting organizational direction/work prioritization, cost management, mgr, people development.
· generates additional revenue thru \"product pull thru\" after an ms outsourcing
~$10m-$20m/year revenue for total portfolio of contracts, not to exceed 6
education and experience required:
· bachelors degree or equivalent combination of education and experience.
· accountable for customer satisfaction with respect to annuity or outsourcing services
· establishes yearly budgets and controls expenses to achieve financial goals
· leads more complex business negotiations or portions of extremely large contracts of >$10m across regions.or outsourcing
knowledge and skills required:
demonstrate broad knowledge of corporate policies, out-tasking, products,
note: annuity services comprised of sophisticated support services, and multinational program management, and an understanding of general business management principles and practices,
financial management, markets and processes.

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