• Ilegal
• Spam
• Mal clasificado

Datos del clasificado

Localización:

Descripción

title: including demonstrating effective writing, crsos tower & cross business team for effective & efficient customer support
- abiilty to proacitvely & effecitvely maange risk on meidum to high risk proejcts
- coaches & mentors specialist adm
- devleops & consistently applies quality & continuous improvement plnas
- ability to devleop & present high impact message to senior level management
- excellent communication skills: verbal, presentation skills, concise and persuasive communications for multiple audiences, listening actively
- ability to understand & analyze an issue or problem to develop & implmeent a corrcetive action plan
- applies appropriate knowledge and methods to resolve complex business issues
- leadership ability to build & manage a cross cultural, financial concepts & contracts knowledge to analyze business needs and develop recommendations
- ability to prepare clear, written & presentation
- industry sector knowledge (finance)
- crisis & conflict management,
- 3 - 8 years relevant business experience
- multi cultural and x-country experience desired
- itil/itsm experience
- fluent english
desirable skills:
- hp experience
- it infrastructure knowledge
personal competencies:
ability to build & manage strong customer relationship at the senior level
- strong influence & negotiation skill
- ability to apply business management.the adm works with business partners and venodrs to develop, implement and lead a customer centric account service team (ast) operational model driving best-in-class tce and quality. the adm is the principal contact for all service operational and tactical issues for the client and hp delviery organiaztions.
- principle contact for operational & tactical issues representing delivery of all serivces (all functions) to the customer: manages customer expectations by developing perfomrance metrics& reporting, escalation management &communication plan
- owns cost target commitments for all service delivery requirements developing, implementing & monitoring expnese conrtols
- ability to effectively and proactively manage risk for medium to high risk projects
- hiers & ledas cross funcitonal team inclduing 3rd patry vendors to enusre performance golas are met for all in cope services acorss all toewrs: identfiying & analzying gaps to develop &implement corrective actoins plans
- develops & ledas ast & all delivery organizations to timely, cost effective delivery of sla requirements identifying & recommending optimization while managing scope, resources & coordination
- develops & manages account service delivery plan. the adm actively seeks opportunities to drive down the cost of delivery. the adm understands the client at the local, and create incremental revenue opportunities, country, region and ww level to analyze delivery requirements, contribute to client's strategic business plan.account delivery manager
location: spain-madrid
other locations:
the account delivery manager is a direct client contact position responsible for delivery of all high value and in-scope contracted services across all involved service delivery towers ensuring that performance goals and cost commitments are met. contributes
essential skills:
- first level university degree or equivalent combination of education and experience.country, region & ww level to analyze delivery requirements & contribute to customer strategic business plan
- develops strategies and processes with the customer in areas such as performance metrics and measure,
day to day responsabilities:
- develops and nurtures senior mgmt relationships with the customer
- owns customer operational relationship: develops & nurtures to excellent customer satisfaction
- understands customer at local, escalation change management and communication.contributes to strategic account plan
- consults in presales & change order negotiations, representing & approving delivery capability & cost solution
- develops & manages account service delivery plan. the adm develops and nurtures an excellent client relationship at the executive level supporting the client manager in establishing the customer as a reference account and supporting growth opportunities.cost of delivery and coordination, resources, identifying and driving optimization while managing scope, effective delivery of services proactively managing issues that could impact service delivery, the adm promotes customer satisfaction through efficient.

Contactar con el anunciante