Datos del clasificado
Localización:
Descripción
employer:
-to achieve maximum cost effectiveness of services
-development of the site structure and management team
-developing a culture of continuous improvement
-ensure slas and procedures of all services are met
bachelor in industria/telecomunicationl -engineering experience target:
-four or more yearâ¿s directly related experience including two or more years team management experience.m-6:30 p.
-demonstrated knowledge of technology industry and general busniess management.m.).
- good work environment
- immediate incorporation
- working area: barcelona city centre
- competitve salary 18.000-21.000€/year gross aprox.
we need to add a serivce manager help desk with english for a international an techincal team (inbound).
we work with more advanced tools that, by improving the overall quality of your call center, it will become an important factor en el creation of value to the cusotmer and therefore a source of benefits to your business.
confidential
position:
service manager
consultancy specialized in optimizing the technical and huamn resoruces deparmtents of customer service, adatping to the nedes of your organziation.
the takss will be:
-to lead temas to meet and execed business objetcives ensruing the conssitent achieevment of all financial and operational kpi`s .
-demonstrated ability to analyse processes, enact change, and think operationally and strategically to achieve business goals.
-track record demonstrating successful customer relationship management.training, satisfaction surveys and staff selection, process consulting, we provide audit, quality control.
ad provided by jobthread.
-demonstrated knowledge of contact centre operations and customer support.
-manage client relationship at an operational level in terms of coordinating information and data requests and delivery of these within agreed timescales and to required quality.
if you are interested in this vacancy, please send an email: seleccionbcn@grupomst.com.
-customer relationship management skills.
- job security.
we offer:
- full time position monday to friday (9 a.
Contactar con el anunciante
Usuario: Anónimo
Contacta ahora